Please read the following carefully and do not hesitate to contact us if you have any questions. Thank you!
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Cancellation Policy
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Cancellations made thirty (30) days prior to planned date of visit shall be accepted with NO charges.
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50% of the total amount will be charged if cancellations are made within fifteen (15) days before the date of planned visit.
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75% of the total amount will be charged if cancellations are made within (5) days before the date of planned visit.
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100% of the total amount will be charged if cancellations are made within (3) days before the date of planned visit.
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Re-Booking Policy
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Revisions on booking thirty (30) days prior to planned date of visit shall be accepted with NO charges but it is subject to availability.
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Revisions on booking fifteen (15) days prior to planned date of visit shall be charged fifty (25%) percent of the total contract price, and is subject to availability.
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Refund Policy
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For Accommodations that can be refunded (subject for Hotel's Cancellation/Re-booking/Refund Policies), refund will take 15-30 working days to process.
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For Tours/Transfers/Activities that has usually been affected by force majeure events (Weather related, subject for Tour Operator's Cancellation/Re-booking/Refund Policies), refund will take 15-30 working days to process.
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For Flights that can be refunded (subject to Airline's Cancellation/Re-booking/Refund policies), refund will take 30-45 working days to process.
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All refunds are subject to Bank Fees and a minimal service charge fee.
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